Better Data, Better Outcomes: How Truveris Solved Provider Accuracy Issues
Truveris is a digital health company specializing in pharmacy benefit solutions. Leveraging data-driven technology, Truveris brings unparalleled transparency to the prescription drug market. By providing detailed insights and comparisons across pharmacy benefit managers (PBMs), Truveris empowers employers and healthcare providers to optimize their pharmacy programs, reduce prescription drug costs, and select the most cost-effective plans.
Client: Truveris
Industry: Pharmacy Benefit Solutions
Location: Wilmington, DE
Complaint Reduction
During Product Demos With Cleaner Data
Notable Lift
In Customer Satisfaction
Improved Accuracy
By Eliminating Data Anomalies
The challenge
Data Errors Disrupt Provider Matching
When Truveris initially approached Orderly, they faced significant data accuracy issues within their curated provider dataset. These inaccuracies, including prescribers with irrelevant specialties, resulted in challenges during customer demos and daily operations. Ultimately, these inaccuracies caused disruptions in connecting patients with the appropriate prescribing providers.
The solution
API-Powered Provider Data Accuracy
Truveris partnered with Orderly to resolve these challenges by integrating Orderly Provider Directory via API, resulting in:
- Seamless Integration: By using OPD, their product managers were able to easily access an accurate and comprehensive provider dataset.
- High Data Integrity: Erroneous and irrelevant entries were removed and replaced with regularly updated records found in OPD, ensuring high confidence in the data.
- Healthcare-specific: Orderly’s solution, purposely built for life sciences companies, streamlined internal operations and customer-facing activities.
The results
Cleaner Data, Stronger Trust
The collaboration with Orderly yielded transformative outcomes for Truveris:
- Improved Data Accuracy: Truveris eliminated anomalies in their data, including irrelevant specialties, ensuring they could confidently connect patients with the correct prescribers.
- Enhanced Credibility: With cleaner data, Truveris reported a significant reduction in complaints and errors during product demonstrations, bolstering trust with potential customers.
- Business Growth: The improved accuracy and reliability of Truveris’ provider dataset increased adoption of their platform and resulted in a notable lift in customer satisfaction.
CONCLUSION
Precision Data, Better Outcomes
Truveris’ partnership with Orderly exemplifies the impact of accurate data on driving business success. By leveraging OPD, Truveris resolved critical data challenges, enhanced their service delivery, and strengthened their market position. Together, Truveris and Orderly are ensuring better connections between patients and prescribing providers, delivering on the promise of a more transparent and efficient healthcare system.
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