Customer Stories

In 2022, First Choice Health faced a critical operational bottleneck. Their provider intake team struggled to process rosters in over 70 different formats from their delegated population.
The backlog not only delayed updates but also created ripple effects across the organization. For example, the lack of access to accurate provider data limited the team’s ability to focus on higher-priority tasks. The manual process lacked the necessary data validation mechanisms, leading to mismatched billing details, incorrect provider titles, and unverified specialties.

In 2020, MUSC faced a significant challenge managing referrals for patients that required care outside the MUSC Health system. An inaccurate external provider directory used by internal MUSC teams led to numerous issues:

When Truveris initially approached Orderly, they faced significant data accuracy issues within their curated provider dataset. These inaccuracies, including prescribers with irrelevant specialties, resulted in challenges during customer demos and daily operations. Ultimately, these inaccuracies caused disruptions in connecting patients with the appropriate prescribing providers.